Privacy Policy
Bluebell Babysitting
Last updated: 23 October 2026
At Bluebell Babysitting, we understand that trusting someone with your children begins with trust in how your family's information is handled.
We are committed to respecting your privacy and treating the personal information shared with us with care, discretion and confidentiality.
This Privacy Policy explains how Bluebell Babysitting ("Bluebell", "we", "us" or "our") collects, uses, stores and shares personal information through our website, booking process, sitter applications and services.
1. Information We Collect
We may collect personal information from families, babysitters, applicants and people who contact us.
For families, this may include:
Parent or guardian names and contact details
Home addresses and booking locations
Children's names, ages and relevant care requirements
Emergency contact information
Relevant allergies, medical conditions, disabilities or additional support needs
Booking dates, times and preferences
Communications, feedback and information relating to bookings
For babysitters and applicants, this may include:
Names, contact details and addresses
Employment history, qualifications and childcare experience
Working With Vulnerable People registration details
First Aid certifications and other relevant credentials
References and information provided during recruitment
Availability, booking history and payment information
Other information reasonably required to assess suitability and coordinate bookings
We aim to collect only the information reasonably necessary to provide our services, manage bookings and support the safety and wellbeing of children, families and sitters.
2. How We Use Your Information
We may use personal information to:
Respond to enquiries and booking requests
Match families with suitable babysitters
Coordinate and confirm childcare arrangements
Communicate important booking information
Assess and onboard babysitters
Verify qualifications, registrations and references
Process payments and maintain business records
Respond to feedback, complaints or safety concerns
Meet applicable legal and regulatory obligations
Improve the quality and reliability of our services
We do not sell personal information to third parties.
3. Children's Information
We recognise that information relating to children requires particular care.
Parents and guardians may provide information about their children's routines, allergies, medical needs, behaviour or other individual requirements to help sitters provide appropriate care.
We use this information only for legitimate childcare, booking, communication and safety purposes.
Relevant information may be shared with the babysitter assigned to a booking so they can understand and respond to the child's needs.
We ask families to provide only information that is relevant to their child's care.
4. Sharing Personal Information
We respect the confidentiality of the information entrusted to us.
We may share relevant personal information with:
Assigned babysitters, where necessary to provide safe and appropriate childcare
Families, where necessary to introduce a sitter and coordinate a booking
Service providers, including platforms used for forms, communication, website hosting, payments and business administration
Professional advisers or authorities, where required or authorised by law, or where reasonably necessary to respond to a serious safety concern
Babysitters are expected to respect the privacy and confidentiality of the families they work with.
We do not disclose personal information for unrelated purposes without an appropriate basis to do so.
5. How We Store and Protect Information
Bluebell Babysitting primarily uses Google Workspace and Jotform to collect, organise and store information relating to families, babysitters and bookings.
We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration and disclosure.
Access to personal information is limited to those who reasonably require it for legitimate business purposes.
While we take privacy and security seriously, no electronic storage or communication system can be guaranteed to be completely secure.
Some of our technology providers may store or process information outside Australia. Where this occurs, information may be subject to the laws and privacy practices of the countries in which it is processed.
6. Payments
Bluebell uses third-party payment services, including Stripe, to facilitate payments.
Payment information is handled through the relevant payment provider's systems and is subject to that provider's privacy and security practices.
Bluebell may retain transaction records, payment status and other information necessary for booking administration, accounting and dispute resolution.
For more information about Stripe's handling of personal information, please refer to Stripe's Privacy Policy.
7. Website Cookies and Analytics
Our website is hosted through Squarespace.
Squarespace and any enabled website integrations may use cookies or similar technologies to support website functionality, security and performance.
Depending on the website features enabled, these technologies may also help us understand how visitors interact with our website.
Visitors can manage certain cookies through their browser settings.
8. Accessing or Correcting Your Information
We want the information we hold to be accurate and up to date.
If you would like to access, update or correct personal information you have provided to Bluebell, please contact us using the details below.
We will consider your request and respond within a reasonable timeframe, subject to any applicable legal obligations or restrictions.
9. Retention and Deletion of Information
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes and comply with applicable legal requirements.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate and practicable.
You may contact us to request deletion of your personal information. Some information may need to be retained for legal, accounting, safety or legitimate business purposes.
10. Privacy Concerns or Complaints
If you have a question or concern about how your personal information has been handled, we encourage you to contact Bluebell directly.
We will review privacy concerns carefully and aim to respond in a fair and timely manner.
Where applicable, individuals may also have the right to raise privacy concerns with the Office of the Australian Information Commissioner.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.
The most recent version will be available on our website, with the date of the latest update displayed above.
12. Contact Us
For questions, requests or concerns relating to this Privacy Policy, please contact:
Bluebell Babysitting
ebonie@bluebellbabysitting.com.au
0424622190